What is the refund policy for TPMLIVE2020?

All sales are final. We will not be offering refunds, credits, or exchanges for purchases of the “Photographer” Pass or “Platinum” Pass. Any chargebacks or disputes for a ticket will be contested with the customer’s financial institution and our credit card processing service, and this policy, provided to the customer at the time of purchase in these Terms and clearly presented in the Company website’s Frequently Asked Questions, which are available to view prior to purchase. This policy will be presented to all interested parties with additional documentation to counter any claims of this nature.

Click here to see our full Code of Conduct, Terms of Use, Refund Policy and Privacy Policy.

Can I use more than one credit card to make my purchase?

No, the full amount must be paid on one credit card.

Do you accept PayPal?


How can I get a receipt for tax purposes?

When you purchase your ticket, you should get a receipt. If you need one with more information on it, please email support after the conference, and they can make a custom receipt for you:

What currency are the ticket prices in?

All prices are in US Dollars.

International customers please note: we do not charge VAT.


I can't use my existing TPM account to log in here. Help!

The digital conference is a whole new website, so you’ll need to make a new account during the purchase process of your ticket.

If you can’t log in, please email our customer support team:

Can I buy a ticket just for one day?

No, we only sell tickets for the full duration of the conference.

When do I need to purchase my ticket by?

You can buy a ticket anytime. If you purchase a Photographer level ticket, you can upgrade to Platinum anytime—there is no cut off date. The upgrade button is by your name on the dashboard.

Where can I read the full Code of Conduct, Terms of Use, Refund Policy and Privacy Policy?

The full Code of Conduct, Terms of Use, Refund Policy and Privacy Policy can be viewed by following this link.

Conference Content

What are "shoot outs"?

Shoot outs are 4 instructors, one model, one background, one lighting set up and 30 minutes to capture images! You’ll be able to watch as the 4 instructors work simultaneously and then be able to view the end results.

What are the course topics of the 30+ classes? Who are the instructors?

Paid Attendees:

Courses are on the Main Stage
The Bonus Content (link on the Main Stage)
The Vendor Zoom Rooms (check them all out!)

Are Courses from Sue Bryce Education or The Portrait Masters store included?

No, none of the courses on SBE ( or The Portrait Masters Store ( are included in the price of your  TPM Live Digital Conference ticket.


Can I print out each day’s schedule?

Yes! There is a download of this for paid attendees in the Free Resources section

When will the conference schedule be finalized?

The finalized schedule for the Main Stage, Demo Stage, and Zoom Rooms are all downloadable for paid attendees in the Free Resources section.

What happens if I need to miss a class and want to watch the content later?

Don’t worry! Rest assured that you’ll be able to revisit any of the online conference content that is distributed live and on-demand!

Full looping rebroadcast will begin at 9am on Monday, 9/28 at 9AM PDT.

Individual classes will be available next week – hoping for Monday, but we can’t guarantee that’s when our post-production team will have it available.

Photographer pass will have access until October 31

Platinum has access for life and will be able to download each presentation for offline viewing.

What are the technical requirements to attend? What should my internet speed be?

Our conference will be best viewed on a computer, however you can use the Zoom app to join the Zoom rooms (as long as their app is compatible with your device).

We recommend that you have an internet plan that allows for high definition streaming, if you aren’t sure what your current plan allows, we recommend that you contact your ISP (Internet Service Provider) before September 21st.

Will conference content be available with subtitles/languages other than English?

No, unfortunately our content is only available in English at this time. Unfortunately we do not have subtitles.


Will there be swag?

Yes! You can buy swag here: